On Tuesday, March 13th, at the EUCI Energy Utility Call Center Conference on First Call Resolution in Las Vegas, Market Strategies, Inc. (MSI) announced the Top Quartile results for our third annual Energy Utility IVR-ASR Benchmarking Report (see alphabetical list below). Full details and results will be released at a webinar in April, date and time to be announced. The report is scheduled to be released on May 1. The report will be priced at the same level as 2006: $1,995 for any order received before the publication date; $2,495 on or after May 1. Payment is only requested after receipt.
Mark Camack
Vice President of Energy Research & Consulting
Head of MSI's Usability Practice
503.416.8507